Delivery & Return
Free delivery available on 1000s of products over UShs 600,000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
JudesCollection offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express, Safeboada or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over UShs 600K: All day delivery. Order anytime: |
FREE |
|
Orders under UShs 600K: All day delivery. Order anytime: |
UShs 20K |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
FAQs
My order hasn’t arrived yet. Where is it?
We understand how eager you are to receive your new shoes! Here’s what you can do if your order hasn’t arrived yet:
Check the Delivery Status:
Log in to your account on our website and go to the “Orders” section. Here, you’ll find the latest updates on your order’s status.
You can also track your order using the tracking number provided in your shipping confirmation email.
Estimated Delivery Time:
Please review the estimated delivery time given at the time of purchase. Delivery times can vary based on your location and the shipping method selected.
Keep in mind that weekends and holidays may affect delivery schedules.
Possible Delays:
Occasionally, there may be delays due to high demand, weather conditions, or other unforeseen circumstances. We apologize for any inconvenience this may cause and appreciate your patience.
Contacting Support:
If your order is past the estimated delivery date and you haven’t received any updates, please reach out to our customer support team. Have your order number handy for quick assistance.
Lost or Stolen Packages:
In the rare event that your package is lost or stolen, contact our customer support immediately. We will investigate the issue and ensure you receive your order or a replacement as soon as possible.
Your satisfaction is our top priority, and we’re here to help resolve any issues with your order. Thank you for choosing our store!
